TAKEOFF Sagl will provide delivery of the Order via a first class courier service.

The delivery time for the Order may vary from a minimum of 6 (six) days to a maximum of 8 (eight) business days from the date the Order Confirmation is sent to the Customer. The estimated delivery time will also be stated in the Order Confirmation.

In order to provide the Customer with a more comprehensive and dedicated service, under certain circumstances, TAKEOFF Sagl may, with the Customer’s consent, allow the courier to contact the Customer to arrange a more convenient delivery date. If the Customer provides his/her telephone number, the courier offering such service will contact the Customer directly from the appropriate branch upon arrival of the package intended for delivery.

Any Customer wishing to take advantage of this service, where available, is encouraged to specify their phone number at checkout, in which case shipping times will depend on agreements between the Customer and the courier. Otherwise, shipping times will be as stated above. If it is not possible to deliver the Order within the time specified above, TAKEOFF Sagl will promptly notify the Customer by e-mail and/or telephone, indicating the time required to complete the Order.

The Order Confirmation contains the “tracking number”, which allows the Customer to track the delivery of the Products on the courier’s website.

The Customer is encouraged to facilitate the delivery of the Order by making himself available to receive delivery of the Order or by delegating this task to a third party.

If the courier fails to deliver the Order, Customer Service will contact the Customer to see if they are interested in another shipment.

TAKEOFF Sagl cannot be held responsible for any delays that are not its fault or negligence. For example, TAKEOFF Sagl shall be exempt from any liability for delays resulting from customs procedures, strikes, natural disasters, acts of God, or any other circumstances beyond its control.

Upon delivery of the Order, the Customer is required to verify the correct number of packages and the integrity of the outer packaging.

If the Customer encounters irregularities in the delivery, such as regarding the number of packages or damage to the outer packaging, the Customer must sign the delivery documents with reservations and contact Customer Service. If the Customer deviates from this procedure, he/she may not object to the delivery, except as provided by law in case of hidden defects and according to applicable consumer protection laws.